For the purposes of determining a Member's initial Tier Level, rentals from January 1 of the same calendar year through the applicable Member's Enrolment Date will count toward the Member's Qualifying Rentals and Qualifying Rental Days for the calendar year in which a Member enrols, even though a Member Number was not included in the reservation. Upon enrolment, only rentals with an associated Member Number will qualify toward membership tier levels.
Membership tier levels will be adjusted throughout each calendar year based upon Qualifying Rentals and Qualifying Rental Days posted to the Member account with a rental return date within that calendar year. As Members qualify for a new membership tier level, Enterprise will send new membership and program overview materials to the Member based on the higher membership tier level. In late February of each year, Enterprise will send new membership materials to Members whose qualifying rental activity in the prior calendar year was insufficient to maintain their membership tier level.
Members will have access to special members-only check-in at participating Enterprise Rent-A-Car locations, primarily located at major airports.
Upon qualifying for an elite membership tier level (i.e., Silver, Gold or Platinum tier), a Member will be eligible for the corresponding membership tier level benefits through February of the year following the qualifying calendar year. For example, a Member who qualifies for Gold on October 1 will receive benefits through February of the following calendar year, plus an additional 12 months, for a total of 17 months.
Additional benefits for Silver, Gold and Platinum membership tier levels are as follows:
Enterprise Plus Points
Members will earn one (1) point for every qualifying U.S. dollar ("USD") spent on a Qualifying Rental with a rental return date on or after the Enrolment Date. For rentals outside the United States, the currency will be converted into USD at the time of rental return, utilizing the Bloomberg Foreign Exchange Cross Rates, which can be accessed at http://www.bloomberg.com/markets/currencies/cross-rates/.
"Qualifying U.S. ¹ "Qualifying U.S. dollars (USD) spent" is defined as time and kilometrage (base rate), paid vehicle class upgrades and additional extras (such as GPS, ski racks and car racks), less any discounts or credits; and excludes all taxes and surcharges, vehicle licence fees, airport-related fees, insurance costs, fuel purchase option and refuelling. Points will be rounded up to the nearest USD.
Silver, Gold and Platinum members will earn additional points on Qualifying Rentals as follows:
Points will not be earned for Qualifying Rentals tied to corporate IDs for corporate accounts that do not allow employees to earn currency associated with reward programs.
When a Member earns one (1) or more points for a Qualifying Rental, it will keep their points balance intact for the next thirty-six (36) months. Thereafter, the points balance will be forfeited.
Members may transfer between 500 and 7,500 points, in increments of 500, to another Enterprise Plus Member. A maximum of one transfer per calendar year from an Enterprise Plus account and a maximum of one transfer per calendar year into an Enterprise Plus account are allowed. To be eligible to receive a points transfer, the recipient Member's account must be activated prior to the transfer. Points transferred will assume the expiration date associated with any points balance in the recipient's Enterprise Plus account or three (3) months from date of transfer, whichever is greater. This date may be extended 36 months as long as the Member earns one (1) or more points for a Qualifying Rental prior to the expiration date occurring. Once points have been transferred to another Member's account the transfer cannot be reversed.
Members must activate their account in order to access their Enterprise Plus Points by creating a password for their account online.
Free Rental Days: Restrictions
Members can redeem Enterprise Plus Points for Free Rental Days on Enterprise Rent-A-Car rentals at participating locations in the 50 U.S. States, Canada, Puerto Rico, the European Union, Latin America and the Caribbean and Asia Pacific booked in advance on an Enterprise Website or the Enterprise Mobile App. A current list of participating locations can be found at enterprise.com. Free Rental Days may not be redeemed for the following types of rentals: (a) one-way rentals outside of the US and Canada where the pick-up and return location are not the same; (b) rentals when an Insurance, dealer, body shop or fleet replacement rate is applied, regardless of who pays for the rental.; (c.) rentals that were part of a tour or travel package; (d) prepaid rentals booked through Internet sites other than an Enterprise Website; (e) discounted rentals by employees of Enterprise Holdings, Inc. and any of its parent company, subsidiaries or affiliates, licensee and licensee employees and their family members or friends who are eligible to receive an employee discount; (f) rentals at Enterprise Truck Rental locations that used a commercial or government account number or contracted rates (g) rentals at Exotic Car Collection by Enterprise locations or (h) Enterprise CarShare locations.
There may be times when an Enterprise Rent-A-Car location requires a Member to call for availability. In these circumstances, Free Rental Days may not be redeemed, since they must be redeemed through an Enterprise Website or the Enterprise Mobile App. Free Rental Days may not be redeemed for rentals booked through Enterprise Reservations, Enterprise branch locations, travel agencies or any other booking channel other than an Enterprise Website or the Enterprise Mobile App.
Points may be redeemed for up to seven (7) Free Rental Days on a single rental. Points required for each Free Rental Day will vary depending on the combination of the rental pick-up location, car class and time period of rental.
Free Rental Day Awards apply to time and mileage (base) rate only. In the EEA and Switzerland, Free Rental Days Awards may apply to inclusive products quoted at time of reservation. Free Rental Days are non-transferable. Use of Free Rental Days does not exclude Members from (i) extra hourly or excess mileage charges; (ii) taxes, assessments, use fees or other governmentally imposed, authorized or permitted surcharges or pass-throughs; (iii) licence recoupment fees, airport fees and concession recoupment fees; (iv) service charges and fees; (v) vehicle licence recovery fees; (vi) damage waiver, the cost of optional insurance products, fuel charges, optional upgrades, underage driver fees, infant seats or other optional items. Payment for each of these items shall be the sole responsibility of the Member.
The value of a Free Rental Day will vary by rental. To calculate the value of the Free Rental Day, Enterprise will determine the average daily base rate by taking the largest time period calculation as part of the Qualifying Rental and dividing it by the number of rental days in that time period. For example, for a two-day rental with a daily rate of $36.00 and an extra hourly charge of $12, the total base rate for the rental is ($36.00 X 2) + $12 = $84.00 / 2 days = $42; therefore, $42 will be credited for one Free Rental Day. For a six-day rental, the member will receive a weekly rate. If the weekly base rate is $250, the average daily rate is calculated as $250 / 6 days = $41.67, which will be credited for one Free Rental Day.
Members may determine how many points are required to redeem for each Award by visiting an Enterprise Website, signing in as a Member, entering rental location, rental pick-up and return dates and times, then selecting Redeem Points on the vehicle selection screen.
Points will automatically be deducted from a Member's account upon successful completion of a redemption request/reservation.
At any time prior to rental pick-up date, Members may choose to modify or cancel the redemption rental reservation on an Enterprise Website or the Enterprise Mobile App. For cancellations prior to the rental pick-up date, points will automatically be re-deposited into the Member's account. For modifications, depending on the change, points will be automatically added or deducted from the Member's account. If a modified redemption rental requires additional points, and the Member does not have sufficient points to complete the new reservations (based on points already redeemed for the reservation plus any additional points balance), the Member will have the option to maintain the existing reservation with no changes, cancel the reservation, or modify the reservation for a rental redemption that is eligible based on the Member's existing points balance.
For redemption rentals that were not picked up prior to the rental pick-up date (a "no-show"), points will not be automatically re-deposited. Instead, if a Member was a no-show for a rental, the Member must visit an Enterprise Website, My Account and then My Rewards & Benefits and then Redeposit Points to request a re-deposit for the unused redemption rental within 6 months from the scheduled rental pick-up date. Members that fail to request a re-deposit within such 6 month period shall forfeit such points and waive any claim in connection with such forfeiture.
General Program Terms and Conditions
The terms and benefits of the Program may change and evolve over time. If Enterprise changes these Terms and Conditions, Enterprise will notify Member 30 days before that modification comes into effect, and, if applicable, the Member will have the opportunity to use any accrued benefits or to terminate their membership in the Program within that period of 30 days, subject to any applicable laws. The Program is void where prohibited or restricted by law.
If you attempt to use or earn Points or Free Days in a fraudulent way, we may: (a) Take away all Points and/or Free Days in your Enterprise Plus membership; and/or (b) Terminate your Enterprise Plus Membership. The Enterprise Plus program is intended to benefit individuals rather than companies. Members may use Points for any personal or business purposes they choose. For purposes of administrating the Enterprise Plus program, it is considered fraudulent and abusive for Members to use a single Enterprise Plus Account for the purpose of accumulating points for company use. It is a violation of this agreement for a Member to share their Member Number with anyone for the purposes of earning or redeeming points on rentals or to complete the rental in the Member's name without the Member being present.
"Enterprise Plus," "Enterprise" and all associated trademarks, logos and service marks, along with the contents, structure and features of the Program, are the exclusive property of EAN Services, LLC, its parent company and affiliates (and various third-party partners), and nothing contained in the Program Terms and Conditions or by member's enrolment or participation in the Program should be construed as granting, by implication, estoppel, or otherwise, any licence, interest or right in or to any of the foregoing.
For the purposes of these Terms and Conditions, if Member resides in a participating country outside the EEA and Switzerland, including the United States and Canada, the Enterprise Plus Terms and Conditions are entered into between Member and EAN Services, LLC, 600 Corporate Park Drive, St. Louis, Missouri 63105. For Members who reside in participating countries in the European Economic Area (EEA) and Switzerland the Enterprise Plus Terms and Conditions are entered into between Members enrolling in Enterprise Plus and EAN Data Services UK Limited, Enterprise House, Melburne Park, Vicarage Road, Surrey, Egham TW20 9JY, which is the data controller for all legal purposes. (Both EAN Data Services UK Limited and EAN Services, LLC, in their respective capacities, are hereinafter collectively referred to as "Enterprise".) "Enterprise" means Enterprise Holdings, Inc., whose usual place of business is at 600 Corporate Park Drive, St. Louis, Missouri 63105 and who can be contacted at https://enterprise.custhelp.com/app/ask.